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Ken Follis
Ken Follis
Kim Carlson
Kim Carlson

Real Living Lifestyles – customer satisfaction a priority


Thursday, June 13th, 2013
Issue 24, Volume 17.
Laura Taylor
Special to the Village News


Realtors® Kim Carlson and Ken Follis of Real Living Lifestyles have known each other for a long time. Carlson has been involved with real estate since 1987, joining the company about three years ago. Follis began his career in 1980 and came aboard Real Living Lifestyles last year.

"We are very like-minded in goals and service," said Carlson. "Our strengths and weaknesses balance out because we work well together. By building such a strong relationship and business partnership, we can service our clients even better by doing so as a team."

"We individually know that each of us is motivated to keep customers satisfied," said Follis. "Real estate isn’t just buying and selling. There are also areas to consider such as land and investment properties. Our combination of knowledge and experience offers a ‘full service approach’ to take care of anything that the client needs."

Follis also has experience in 1031 exchanges, commercial, industrial real estate and land sales. Both have always been top producers in the market. They strive for unsurpassed service, and in return receive numerous referrals, as well as a lot of repeat clients. Although very familiar with Fallbrook, both also work outside of town, and are quite informed about all of North San Diego County.

Working exclusively with this successful duo, are two full-time employees. Betty Yellich has 14 years experience in the field, and is their administrative manager. Courtney Sloan is the marketing manager, who not only maintains the listings, but is in charge of SEO tasks as well, investing in different sites for maximum exposure. Carlson said 90 percent of people search online first, before Advertisement
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buying a home.

Real Living Lifestyles is a highly regarded company, with eight offices in North San Diego County and over 450 across the nation. Although it is an exclusive member of LuxuryRealEstate.com, Carlson and Follis also have extensive experience with smaller homes, mobile homes, and land.

With over 60 transactions between the two of them last year, it is clear that they know what they are doing. Follis said, "The most important transaction is the next one; your next client. You cannot rest on your laurels."

Paramount to both Carlson and Follis is outstanding customer service, which benefits their clients.

"By truly assessing the needs of the seller or buyer, you will succeed in this business," said Follis. "When our services are requested by a client, that client gets both of us, no matter what. Since we are two experienced professionals looking out for a customer, we are therefore able to share responsibilities since we have such trust and confidence in each other."

Being connected and giving back to the community is also important to both Carlson and Follis. They are involved with REINS Therapeutic Horsemanship Program, Boys & Girls Clubs of North County, both Fallbrook and Bonsall Chambers of Commerce, Bonsall Rotary, World Vision, Little League, Fallbrook Baseball, Wounded Warriors, military outreach programs, Angel Society, Friends of Oceanside Parks, as well as within their own churches.

Real Living Lifestyles is located at 1593 South Mission Road, Suite B, Fallbrook and also 300 Carlsbad Village Drive, #223, Carlsbad.

To reach Kim Carlson, call (760) 434-6873; visit www.KimCarlsonHomes.com or call Ken Follis at (760) 803-6235; visit www.KenFollis.com.


 

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