Village Home Care: Enriching lives with heart and passion for 15 years
Thursday, January 3rd, 2013
Issue 01, Volume 17.
"Itís the screening process I use for employees (caregivers)," said Stevens, a licensed vocational nurse whose background is in geriatrics. "After this number of years, I think Iíve figured it out; the secret to a great caregiver is that the motivation for their work comes from the heart. An individual has to have a passion for it. I look for those who want to enrich their lives and the lives of others."
Stevens is also stringent about performing comprehensive background checks, contacting references, and making sure potential caregivers are bondable.
"Some people will use caregivers who are not bonded or insured, and they donít do background checks; then they find out these companies or individuals arenít legitimate," said Stevens. "Unfortunately, it is too late when they find out."
Maintaining a top-notch reputation is paramount to Stevens.
"You are the only one who can build your reputation; you have to surround yourself with quality people – if you form that circle around you, you can go and do anything, and enjoy longevity," she said. And she has been successful in forming a quality circle for her business.
"I am blessed to have the best group of care providers; they take their jobs seriously and give a lot," said Stevens. "I expect a lot out of them and I hope they are rewarded as much as I am in my heart." The fact that Stevens has a low employee turnover rate is testament to that.
"Iíd say 80 percent of my staff has been with me over 10 years," she said. "A few individuals have been with me for the entire 15 years."
Providing hospice care is one of theservices Village Home Care offers, something that can be challenging for caregivers.
"In hospice care, some days are really hard on my staff," said Stevens. "I get phone calls with a lot of tears; people donít see that. Sometimes families arenít aware of how deeply my staff cares. When families hurt, my staff hurts, my team hurts."
Village Home Care provides non-medical caregivers to individuals who want to continue to live in their home of choice with dignity and comfort. Services include personal care, meal preparation, light housekeeping, companionship, transportation, respite care, and communicating with doctors or nurses. Services can be arranged at any times needed.
"Regardless of where a client lives – in their own home, a skilled nursing facility, retirement home, or board and care residence - we go wherever that person considers their home to be," said Stevens.
Stevens said she is seeing some growing trends. The first is an upswing in long-term care insurance.
"A lot of these insurance companies are picking up our service," she said. "There are so many different types of long-term care insurance. Clients can use our services more often and donít have to worry about the billing. We handle all that."
Another trend is that more adult children are moving their elderly parent(s) in with them, versus into a retirement home.
"The children have big homes, many times with granny flats, which allows the parent an element of independence," said Stevens. "Some times the children arenít able or available to be a caregiver, so they need our help."
Personalized, caring assistance is what Village Home Care specializes in, and that comes in the form of quality caregivers with a passion for what they do.
"We canít be replaced by machines or technology," said Stevens. "The human hands and caring heart canít be replaced by anything."
To learn more about Village Home Care, email firstname.lastname@example.org or call Carol Stevens at (760) 723-1140.
The Fallbrook Village News has tightened its' policy regarding comments.
While we invite you to contribute your opinions and thoughts, we request that you refrain from using vulgar or obscene words and post only comments that directly pertain to the specific topic of the story or article.
Comments that are derogatory in nature have a high likelihood for editing or non-approval if they carry the possibility of being libelous.
The comment system is not intended as a forum for individuals or groups to air personal grievances against other individuals or groups.
Please, no advertising or trolling.
In posting a comment for consideration, users understand that their posts may be edited as necessary to meet system parameters, or the post may not be approved at all. By submitting a comment, you agree to all the rules and guidelines described here.
Most comments are approved or disregarded within one business day.
Valley NewsAnza Valley OutlookFallbrook.orgSourcebookPDF VersionCoupon CornerSign up for iNewsEarthquake Info
357 Medical marijuan...
264 Arrests now numb...
246 13-year-old Fall...
211 Vote Ďyesí on Pr...
205 Arrests now tota...
170 UPDATE: Authorit...
168 Man hit, killed ...
166 Marine commits s...
153 13-year-old Fall...
149 Little Mexico in...
148 EXCLUSIVE UPDATE...
145 Increased Noise ...
137 Fallbrook reside...
133 Methamphetamine ...
125 Mother-in-law ar...